What Office 365 business product or license do I have?

There are several Office 365 for business plans that you or your organization can choose from when you sign up for one of Microsoft's cloud services. After your organization signs up for Office 365, the admin can assign different Office 365 licenses to each user account. The different licenses include different services, such as SharePoint Online and Skype for Business Online. See the different Office 365 for business plans. Read more…

Microsoft 365 combines best-in-class productivity apps with intelligent cloud services to transform the way you work.

Engage employees

Create a two-way dialogue between leaders and employees with Microsoft Stream, Microsoft Teams, and Yammer. Read more…

Transform workplace collaboration

Collaborate in one central hub for meetings, chat, and content with Microsoft Teams. Read more…

Harness organizational insights

Use data to make better decisions with Workplace Analytics and MyAnalytics. Read more…

Create a data-driven culture

Empower employees to turn data into insights with Power BI, Excel, and Visio. Read more…

Before you install or reinstall Office or any single, standalone Office app, it might help to know if your product is part of an Office for the home plan or an Office for a business plan. Read more…

The section below shows what plan your Office 365 or one-time purchase of Office 2019, 2016, or 2013 product belongs to. Offices for home products usually require a Microsoft account. Office for business products is often associated with the work or school email account your Office 365 admin assigned to you. Read more…

Need to compare plans or get pricing details? If you haven't purchased an Office product yet or you'd like to compare what apps or services are included in the different products, see Office products. Read more…

If you experience a problem in Office 365 – for example, you can’t use or install Office on a device – it could be that you don’t have the necessary license that enables that service or you don't have a subscription that includes the desktop applications which require installation. To fix this, you can contact your admin or IT staff for help, or if you're the admin, you can add the license yourself. Read more…
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Can't find Office applications in Windows 10, Windows 8, or Windows 7...?

Here are a few ways to find and open Office applications from the Start screen and taskbar in Windows 10, Windows 8.1, Windows 8, or Windows 7. Read more…

Got a Mac? If you're looking for how to dock the Office for Mac applications, please see Add the Office for Mac app icon to the dock. Read more…

Windows 10Windows 8.1 or Windows 8Windows 7

Notes: 

·  In Windows 10, if you have more than 512 apps in your All apps, you may not see your app shortcuts in that list, on the Start menu, or when you search. Read more…

·   This issue has been fixed in the Windows 10 November update, which will automatically download and install when it’s available. If you don’t have the update yet, refer to this FAQ for a manual method to check for the update. Read more…

·    If you're not able to install the Windows 10 November update, or while you're waiting to install the update, you can use this workaround to find the apps: Office apps are missing from All apps on Windows 10. Read more…

·   Choose Start and start typing the name of the application, like Word or Excel. Search opens automatically as you type. In the search results, click the application to start it.

For Office 365, Office 2019, or Office 2016, choose Start and scroll to the Office application name, like Excel. Read more…

For Office 2013, choose Start and scroll to the Microsoft Office 2013 group.

Tip: To open Office applications faster, pin them to your Start screen or the taskbar on your desktop. Right-click each application’s name and choose either Pin to Start or Pin to Taskbar. Read more…

If you still can't find your Office shortcuts, do an Office Online Repair.

 See Repair an Office application.

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Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (“Support Services”). Microsoft Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. as a one-time pay-per-incident service (“PPI Service”), or a subscription program), but exclude any professional services (i.e. support or consulting) offered or provided to enterprise customers (e.g. subject to a Microsoft Business and Services Agreement, or other Microsoft enterprise products or services agreement). Read more…

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Assure and Premium supports aren’t available for business or commercial use. For more information about business support, see Support for business. Read more…

For information about Surface and Xbox hardware protection plans, see Microsoft Complete. Read more…

Product support: Start your search for Microsoft support phone number help on your products and find links to business support plans. If you need help with a Microsoft Store product, subscription, or service, get in touch with Microsoft experts via live chat, by phone, and in-person for guidance on technical problems, system tune-ups, security settings, optimizing system performance, and more. Read more…

Microsoft support is available in Microsoft Store locations for in-person one-on-one appointments with a Microsoft Expert. You can also get in-store personal training and expert advice on purchases. See Software Support Service Agreement. Read more…

* Personal support is provided for Windows 7 SP1 to Windows 10, 32-bit or 64-bit OS only; Office 365, Office 2010 or newer. You must agree to the terms at Software Support Service Agreement and have a Microsoft account; telephone or Internet access (fees may apply), and the above Microsoft software and services. Not for commercial use. Read more…

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Track your order from Microsoft Support Store

Tracking your order

If you bought a physical item from the Microsoft Support Phone Number Store and we're shipping it to you, you can track the progress of your order online. Read more…

1.  Sign in to your Order history with your Microsoft account. If you’re having issues  signing in to your Microsoft account, go to Microsoft account help.

2.     Locate the order you want to track.

3. Check for the status of your order on the same line. You should see In Progress, Pending, Completed or Shipped as your status. If your status is shipped, check for a Track Shipping link below the status. If you don't see any status and the purchase is recent, check back later to see the progress of your order.

Need more help?

These related topics may have the answers you're looking for.

·         I can't download a game, an app, or other software from the Microsoft Store in Windows 10. If you don't see your download on the Microsoft support phone Order history page, see Fix problems with apps from Microsoft Store. Read more…

·       I returned something and want to track my refund. You can customer phone support get the status of your return and refund from Microsoft Store. Read more…

·   I want to check the status of a damaged device. You can check your support warranty status and request repairs through Device service and repair. Read more…

·      I bought a subscription and want to check it. Go to Services & subscriptions. You might be asked to sign in. If you're not seeing a subscription you purchased, you can contact Microsoft Store support. Read more…

·         I want to know when I'll be charged for my order. For digital downloads, you're charged immediately after purchase. To learn when you're charged for pre-orders, see Pre-orders for Microsoft Store. For items we ship to you, you're charged when the order is sent to the warehouse. Get more info about the shipping options, costs, and delivery times. Read more…

·    I see an unexpected or unauthorized purchase. Learn more about what to do when you see unexpected or unauthorized charges on your account. If necessary, you may request a refund. If the purchase is correct, but the charge amount isn't, you can contact Microsoft Store support. Read more…

·      

                 Something went wrong with an order. You can change the payment method or credit card linked to your Microsoft account, or, if necessary, you can cancel an order or pre-order from Microsoft Store. Read more…

I need to know more about managing my orders. If you can't find an order on the Order History page or if you aren't sure how to manage your order, see Microsoft Store help. Read more…
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