What Office 365 business product or license do I have?

There are several Office 365 for business plans that you or your organization can choose from when you sign up for one of Microsoft's cloud services. After your organization signs up for Office 365, the admin can assign different Office 365 licenses to each user account. The different licenses include different services, such as SharePoint Online and Skype for Business Online. See the different Office 365 for business plans. Read more…

Microsoft 365 combines best-in-class productivity apps with intelligent cloud services to transform the way you work.

Engage employees

Create a two-way dialogue between leaders and employees with Microsoft Stream, Microsoft Teams, and Yammer. Read more…

Transform workplace collaboration

Collaborate in one central hub for meetings, chat, and content with Microsoft Teams. Read more…

Harness organizational insights

Use data to make better decisions with Workplace Analytics and MyAnalytics. Read more…

Create a data-driven culture

Empower employees to turn data into insights with Power BI, Excel, and Visio. Read more…

Before you install or reinstall Office or any single, standalone Office app, it might help to know if your product is part of an Office for the home plan or an Office for a business plan. Read more…

The section below shows what plan your Office 365 or one-time purchase of Office 2019, 2016, or 2013 product belongs to. Offices for home products usually require a Microsoft account. Office for business products is often associated with the work or school email account your Office 365 admin assigned to you. Read more…

Need to compare plans or get pricing details? If you haven't purchased an Office product yet or you'd like to compare what apps or services are included in the different products, see Office products. Read more…

If you experience a problem in Office 365 – for example, you can’t use or install Office on a device – it could be that you don’t have the necessary license that enables that service or you don't have a subscription that includes the desktop applications which require installation. To fix this, you can contact your admin or IT staff for help, or if you're the admin, you can add the license yourself. Read more…
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Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (“Support Services”). Microsoft Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. as a one-time pay-per-incident service (“PPI Service”), or a subscription program), but exclude any professional services (i.e. support or consulting) offered or provided to enterprise customers (e.g. subject to a Microsoft Business and Services Agreement, or other Microsoft enterprise products or services agreement). Read more…

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* Personal support is provided for Windows 7 SP1 to Windows 10, 32-bit or 64-bit OS only; Office 365, Office 2010 or newer. You must agree to the terms at Software Support Service Agreement and have a Microsoft account; telephone or Internet access (fees may apply), and the above Microsoft software and services. Not for commercial use. Read more…

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Tracking your order

If you bought a physical item from the Microsoft Support Phone Number Store and we're shipping it to you, you can track the progress of your order online. Read more…

1.  Sign in to your Order history with your Microsoft account. If you’re having issues  signing in to your Microsoft account, go to Microsoft account help.

2.     Locate the order you want to track.

3. Check for the status of your order on the same line. You should see In Progress, Pending, Completed or Shipped as your status. If your status is shipped, check for a Track Shipping link below the status. If you don't see any status and the purchase is recent, check back later to see the progress of your order.

Need more help?

These related topics may have the answers you're looking for.

·         I can't download a game, an app, or other software from the Microsoft Store in Windows 10. If you don't see your download on the Microsoft support phone Order history page, see Fix problems with apps from Microsoft Store. Read more…

·       I returned something and want to track my refund. You can customer phone support get the status of your return and refund from Microsoft Store. Read more…

·   I want to check the status of a damaged device. You can check your support warranty status and request repairs through Device service and repair. Read more…

·      I bought a subscription and want to check it. Go to Services & subscriptions. You might be asked to sign in. If you're not seeing a subscription you purchased, you can contact Microsoft Store support. Read more…

·         I want to know when I'll be charged for my order. For digital downloads, you're charged immediately after purchase. To learn when you're charged for pre-orders, see Pre-orders for Microsoft Store. For items we ship to you, you're charged when the order is sent to the warehouse. Get more info about the shipping options, costs, and delivery times. Read more…

·    I see an unexpected or unauthorized purchase. Learn more about what to do when you see unexpected or unauthorized charges on your account. If necessary, you may request a refund. If the purchase is correct, but the charge amount isn't, you can contact Microsoft Store support. Read more…

·      

                 Something went wrong with an order. You can change the payment method or credit card linked to your Microsoft account, or, if necessary, you can cancel an order or pre-order from Microsoft Store. Read more…

I need to know more about managing my orders. If you can't find an order on the Order History page or if you aren't sure how to manage your order, see Microsoft Store help. Read more…
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Microsoft introduces guidelines | developing | responsible | conversational AI

As more of our partners, clients and customers set out to design conversational interfaces such as chatbots and virtual assistants, they often ask us for advice on how to develop these technologies in a way that will benefit people while also Microsoft support maintaining their trust. Today, I’m excited to share guidelines that we’ve developed for responsible development of conversational artificial intelligence, based on what we have learned both through our own cross-company work focused on responsible AI and by listening to our customers and partners. Read more…

The field of conversational AI isn’t new to me or to Microsoft. In fact, I’ve been working on conversational interfaces since 1995 when we developed Comic Chat, a graphical chat service that was embedded in an early version of Internet Explorer. The lessons we’ve learned from those experiences, and from our more recent work with tools such as Cortana and Zo, have helped us shape these guidelines, which Microsoft support phone number follow in our own efforts to develop responsible and trusted bots. Read more…

These guidelines are just that - guidelines. Microsoft support represent the things we’ve found helpful to think through, especially when designing bots that have the potential to affect people in consequential ways, such as helping them navigate information related to employment, finances, physical health and mental well-being. In these situations, Microsoft supportive learned to pause and ask: Is this a situation in which it’s important to make sure there are people involved to provide judgment, expertise and empathy? Read more…

In addition to these guidelines, Microsoft support phone number hope you’ll take advantage of other tools we offer, such as the offensive text classifiers in the Microsoft Bot Framework to protect your bot from abuse and Microsoft Azure Application Insights to build traceability capabilities into your bot, which are helpful in determining the cause of errors and maintaining reliability. Read more…

Microsoft’s Lili Cheng (Photo by Scott Eklund/Red Box Pictures)

In general, the guidelines emphasize the development of conversational AI that is responsible and trustworthy from the very beginning of the design process. Microsoft support encourages companies and organizations to stop and think about how their bot will be used and take the steps necessary to prevent abuse. At the end of the day, the guidelines are all about trust, because if people don’t trust the technology, they aren’t going to use it. Read more…

Microsoft support think earning that trust begins with transparency about your organization’s use of conversational AI. Make sure users understand they may be interacting with a bot instead of – or in addition to – a person, and that they know bots, like people, are fallible. Acknowledge the limitations of your bot, and make sure your bot sticks to what it is designed to do. A bot designed to take pizza orders, for example, should avoid engaging on sensitive topics such as race, gender, religion and politics. Read more…

Think of conversational AI as an extension of your brand, a service that interacts with your customers and clients using natural language on behalf of your organization. Remember that when a person interacts with a bot that represents your organization, your organization’s trust is on the line. If your bot violates your customer’s trust, then their trust in your organization may in fact be violated. That’s why the first and foremost goal of these guidelines is to help the designers and developers of conversational AI build responsible bots that represent the trust in the microsoft support organization that they represent. Read more…

We also encourage you to use your best judgment when considering and applying these guidelines, and to also use the appropriate channels in your organization to ensure you’re in compliance with fast-changing privacy, security and accessibility regulations. Read more…

Finally, it’s important to note that these guidelines are just our current thoughts; they are a work in progress. We have more questions than we have answers today. We know we’ll learn more as we design, build and deploy more bots in the real world. We look forward to your feedback on these guidelines and working with you as we work toward a future where conversational AI help us all achieve more. Read more…

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